Privacy Policy

1. Information We Collect

We may collect your name, company name, job title, email address, phone number, service requirements, consultation details and information submitted through our forms or chatbot. We may also collect technical information such as your IP address, browser, device and website activity.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries
• Understand your business requirements
• Recommend and provide relevant services
• Manage consultations and client relationships
• Send confirmations, reminders and follow-ups
• Improve our website and services
• Meet legal and security obligations
• Send marketing communications where permitted

3. Disclosure of Information

We may share relevant information with trusted providers supporting our website, CRM, email, analytics, chatbot, scheduling and service delivery. We may also disclose information where required by law.

Some providers or team members may process information outside Australia. Where this occurs, we take reasonable steps to ensure information is handled appropriately.

4. Chatbot and Cookies

Our chatbot may collect and store conversations to answer questions, manage enquiries and improve service quality. Please do not share passwords, payment details or sensitive information through the chatbot.

Our website may use cookies and analytics technologies. Further details are available in our Cookie Policy.

5. Security and Retention

We use reasonable safeguards to protect personal information. Information is retained only for as long as required for business, legal or regulatory purposes.

6. Your Rights

You may request access to or correction of your personal information. You may also unsubscribe from marketing communications at any time.